Website FAQs

Website Design

What is a responsive website?

A ‘responsive’ website is one which adapts to different screen sizes to ensure the website remains user friendly for those browsing. This makes the website compatible with not only desktops, but tablets and mobiles, being the new standard requirement.

How many responsive website themes do we have?

We currently have 10 different themes in our collection. Each theme provides a different design around the Expert Agent property powering.

How will the website theme be styled?

Our Designers will style the website around your company branding and colour scheme. However if you have any preferences towards the colour arrangement we will happily listen.

Can I swap elements from one theme to another?

Each theme is delivered as you see on our demo installations, with the acceptance of colour, imagery and text content. This means it is usually not possible to take a feature on one theme and place it within another, but speak to our Designers and they will look into it for you.

Website Pages, Text Content & Features

How many pages are included?

9 pages are included as standard, which are:

  1. Home
  2. Latest Properties (powered by EA)
  3. Properties For Sale (powered by EA)
  4. Properties To Let (powered by EA)
  5. Our Services
  6. About Us
  7. Request a Valuation
  8. Register With Us (powered by EA)
  9. Contact Us

*does not include sub pages via a drop down.

Can I change any of the pages?

Yes if you would like to remove a page and replace it with another of equal content then we can do that. For example instead of ‘Properties To Let’ you might want ‘Commercial Property’. It must be a ‘like for like’ page, or may be subject to a charge to create.

Can I add extra pages?

Yes we can add extra pages to the website if the standard 9 are not enough. But they will incur an extra hourly charge to setup, and further design time will need to be allocated. This could extend the build time of the website, so please keep this in mind.

We recommend no more than approx. 15 pages in total. We can provide a quote for any extra pages upon receiving the content in full.

How much text content can I display?

The text content guide we send out upon project start will confirm the ideal text content required for your chosen theme. But as a rough guide we tend to recommend no more than around 1 side of A4 per page. However on certain areas of the website, such as the home page, there are restrictions on the amount of text to ensure the design of the website continues to look its best. Text quantity is outlined in our content guides.

Can I have more ‘Call to Actions’ on the home page?

As defined below:

R1 – x3 as standard (1x more available on request*)
R2 – Unlimited*
R3 – x4 as standard (more available on request*)
R4 – None included
R5 – 3x as standard (more available on request*)
R6 – 2x as standard (1x more available on request*)
R7 – 4x as standard (more available on request*)
R8 – 6x as standard
R9 – 4x as standard (more available on request*)
R10 – 6x as standard (more available on request*)

* extra call to actions beyond the standard quota are subject to an additional charge.

Can I have a blog feature?

Yes we have an integrated blog feature for a one off setup charge of £80+vat. The feature will allow you to add/edit/delete blog posts and upload images via a front-end editor access. Login details for this page are provided after website sign off.

The editor will also allow you to apply a meta description to each post to benefit seo. If you are interested in having a blog page on the website we can provide a link to a sample blog page.

Can I update the text content myself?

Once the website has been signed off we can provide front-end editor access to the website which will allow you to edit the main text area of each page. However there are some areas of the website you will not be able to update, in which case we will need to apply them.

But it’s also worth noting that depending on the layout of text on some pages they could contain HTML code in order to achieve certain layouts, i.e. multiple columns of text. Not being familiar with how to edit HTML code could cause problems when certain tags are removed by mistake. So for this reason it’s often easier and safer to simply direct any simple text changes over to us instead.

We can confirm more on any potential editing problems once the website is constructed, and then you can decide.

Can you apply changes after sign off/go live?

Minor text changes which are quick to apply, such as changing a telephone number or a single paragraph of text will be applied by us, at a convenient time, without charge, whilst within contract. We aim to apply non-chargeable changes within 7 days.

Changes which are more lengthy to apply, such as logo/branding changes, restyling, extra pages, multiple image changes and so on, will incur a charge to apply based on our standard hourly rate of £40+vat, minimum of an hours charge.

We will always review and advise if a charge applies to any requested changes before proceeding with the work, so that you have a choice as to whether to proceed, or revise your request.

Can I have a Live Chat Feature?

If you would like to integrate a live chat feature in to your new website we can likely accommodate this. You will need to source a provider for your live chat service and provide us with some sample code, allowing us to test it in the website first before you subscribe. We have many customers who use such features successfully.

Can I use an Instant Valuation Tool?

Yes! Subscribe to the Expert Agent Instant Valuation tool for full integration into your new website, to generate more leads and increase revenue. Plus with integration into your Expert Agent account.

Contact our Account Managers on for more information.

If you would instead prefer to use a 3rd party provider for your instant valuation tool then this is something we can likely integrate into your website. Simply email the supplied code to our Design team and they will confirm this for you, and add to your website.

Can I add a privacy statement to my website?

We can add a privacy statement to your website and we will link to your document as a pdf file from the required locations.

If you would like a privacy policy supplied by Expert Agent please contact out Account Managers who will be able to provide more detail.

Website Imagery & Video

My chosen theme has an image slideshow, how many images can it include?

We usually recommend 5 images as standard, but we can add less or more, up to 10 in total.

How often can I change the banner slideshow images?

We can change them for you on a quarterly basis (maximum), or we can provide you with direct ftp access to the images so you can change them yourself, whenever you like, without our input.

Where can I get stock images?

Either you can provide your own, perhaps of your local area, or source a local photographer who will be able to provide more professional photos. Or you might choose to source some from a stock photography website instead. We usually recommend trying:

My chosen theme contains video content, do I supply this?

Yes, you must provide your video content to populate the compatible themes (R6 > R9).

What format, dimensions and file size is the video require?

Please refer to our content guides which will outline the format, dimensions and recommended file sizes for your chosen theme.

Where do I obtain video content from?

The following stock websites also provide video content, at varying prices. But please ensure we can use a sample clip in the website first before you buy. Video content can be expensive, so its best to avoid too many purchases!

Property Powering & Search

Can I change the layout of properties on the listings pages?

No the design and layout is fixed as per the chosen theme.

Can I change the layout of the property details pages?

No the design and layout is fixed as per the chosen theme.

Where do I display my portal fees information on my new website?

The fees information text can be entered into the ‘Portal Fees Information’ field under a property record in Expert Agent. This will display on your website under the property description, on the property details page. Please note this information will also be sent to your chosen portals.

Alternatively you may choose to add any fees information to the ‘Our Services’ page under the relevant section. You can do this by either linking out to a pdf file (supplied by you) or by placing the information into a table (chargeable extra).

Can my vendors upload their own property information to the website?

For security reasons we do not allow vendors to upload their own property information into Expert Agent or an Expert Agent website.

Can I remove certain fields from the search feature?

Yes, simply advise us when providing your content, which fields you would not like included and we will hide those from your search feature.

Can I change the price increments on the search feature?

Yes, simply advise us when providing your content, how you would like the price increments to appear.

Can I hide certain fields on the Registration & Valuation forms?

Yes, please advise us when providing your content, which fields you would not like included and we will hide those from the form.

Website Misc

How long will it take to build my website?

For a standard 9 page website we aim to have a link back to you to proof the constructed website online within 1>2 working days, from the point we start work on the website. However websites with additional pages or features might take longer to construct and will therefore increase this estimation.

When will you start work on my website?

The project will commence once our Design Department has made initial contact with you, and once we receive all required content from you. At this point the website will be queued in our pipeline to start. You will be provided with an approx. timescale at this point.

Can I use Expert Agent before my website goes live?

Yes you can continue to setup and configure Expert Agent before and during your Expert Agent website construction. You can also go live with Expert Agent before your website has gone live. However if you currently have a 3rd party website then it will not update until your Expert Agent website goes live, so this could cause some temporary disruption where you might need to input data twice, so its best to plan accordingly.

Do I need to complete my Expert Agent configuration setup before my website goes live?

Yes, you must complete the Expert Agent Configuration (new Expert Agent customers only) before your new Expert Agent website can go live. Because it relies upon certain configuration entries being completed before we can link the website to the property feed.

Can we make changes to the website via the content management system or via FTP?

For security reasons and to avoid potential errors we do not provide administrator or FTP access to our website packages. But our Design Department is always happy to help with any requests.

At the end of my 24 month website contract, what will happen?

You will have the option to choose a new theme from our collection to benefit from the new features and functionality we have since introduced. Please contact out Account Managers at this time to discuss your options.

Why should I choose an Expert Agent website over a 3rd party agency?

From past experience customers have a much easier and less stressful experience opting for an Expert Agent website compared to integrating a property data feed into a 3rd party designed website.

This is because our website packages have the property data already plumbed in, and therefore this part doesn’t have to be deciphered and understood by a 3rd party developer who is not familiar with our technology. No one knows our system better than we do!

Search Engine Optimisation (SEO)

Does the website include any search engine optimisation?

We populate the website with meta description and title tags prior to go live, and will make any other recommendations around header tags and/or text content that we might spot during construction.

We also add compression and caching to the website upon go-live, to help with load times.

But we do not specifically provide an seo service as part of the website package, and therefore do not make any guarantees. But what we do apply has been researched and is recommended to be the current techniques used to help with seo.

Our seo guide provides more information on what you can do to further improve seo on your new website –

We recommend reading this before preparing any website text content.

I have an SEO consultant, can you work with them to apply their preferred seo requirements?

Yes we are happy to work with your chosen seo consultant to implement any requirements they might have, where possible. We will always review the requests first and if a charge applies will confirm this with you before proceeding.

Website Hosting & Email Accounts

Will I have to pay for the new hosting account?

Our website packages include website hosting with our preferred host Cloud Heroes. This is included in the package we sell, unless you have requested any extras over and above the standard hosting package.

Will I have to pay for the optional email accounts?

There is no extra cost for the included email accounts, unless you require a service that is outside of our standard offering. But choosing to not use the included email accounts will not adjust the website package price.

How many email accounts do I get, and what it their spec?

The hosting account can also provide up to 15x optional pop3/IMAP email accounts each with a 2gb storage allowance.

Can I have more than 15x email accounts?

If you require more than the standard 15 pop3/IMAP email accounts our host can create more, but you will be invoiced for any mailboxes over the included 15.

If you need more than the standard 2gb mailbox storage allowance the host can also provide this, but you will be required to upgrade to a Hosted Exchange email service instead. We can provide a quote for this service should it be required.

Can I have Exchange email accounts instead?

Yes, instead of the pop3/IMAP email accounts a Hosted Exchange email service can be provided by Cloud Heroes, for an additional charge per month. We can provide more information on this service and prices should you be interested.

I already have email accounts in place, can I continue using those?

Yes, you can continue using your existing email accounts with your existing email provider if you prefer. The email accounts are optional and do not have to be used, however it does not adjust the price of the website package if you choose not to use them.

Can I use my own web hosting?

No, the Expert Agent websites must be hosted with our preferred host who are familiar with our technology, setup and customers. They have configured their hosting environments to suit our website and powering needs.

How does the website go live against the domain name?

Upon sign off of the website you will receive an email from your Expert Agent Designer with information on how to put the website live against the domain name. This will involve some minor changes to the domain name to repoint it to the new web server, which can be applied by your domain registrar.

What information do you need to put the website live against the domain name?

We will not need any domain information from you to put the new website live, as this will be done by your existing domain registrar.

How long will it take to go live once the domain has been repointed?

– Without Email Accounts
If you have not chosen to have email accounts setup by us then the new website will go live almost instantly, once the domain IP is changed.

– With Email Accounts
If you have chosen to have emails setup by us then a domain transfer will usually take around 24 hours to complete, so please factor this in towards the end of the project.

The full transfer of a .com domain name can be around 10 days to complete, due to the process involved with .com domains. you will therefore need to factor this in towards the end of the project, should you need to fully move the domain from one provider to another.